UK SHIPPING TRACKED AND SIGNED
1-2 Working Days £5.99
3-5 Working Days £4.99
Next Day Delivery Order Before 2pm £9.99
Working days are Monday - Fridays and exclude Public Holidays.
INTERNATIONAL SHIPPING TRACKED AND SIGNED
European Countries tracked 5 -7 working days from £10.99
Rest of The World tracked 5- 7 working days £17.99
European Tracked Express International Delivery 2-3 working days from £32.00
(ROW) Tracked Express International Delivery 3-5 working days from £32.00
2 - 4 working days from £45
The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country based on the order value of your shipment if such charges occurs on arrival.
PRODUCTION TIME
All Reyna Maldita products are hand made by the order and therefore have a 10-14 business days production time, 2 days handling plus shipping.
( excludes weekends and public holidays )
UNDELIVERED ITEMS
For items undelivered due to no response or failure to collect from the local courier, Reynamaldita cannot take responsibility or provide a refund.
Customers must contact the local courier directly to rearrange delivery or wait for the item to be returned to us. Once received, we can arrange re-delivery at the customers expense.
DELAYED LOCAL AND INTERNATIONAL SHIPPING
In the unlikely event of your parcel being delayed due to customs related issues and Covid - 19 company safety restrictions in place, please email us.
Please note, we do not refund orders that has been shipped due to delays so please plan ahead before any event before purchasing and consider the production time.
Under the Consumer Contracts Regulations 2014, we can only refund delayed items if it has been delayed for more than 30 days after the date of shipping
LOST PARCELS
Lost parcels are declared lost after 30 days of shipping and therefore we can start a claim and reimburse your full order if this occurs only after this time.
Please note Reyna Maldita Ltd is not responsible to reimburse or reship any shipment lost by your local carrier, delayed due to being held at customs or incorrect addresses that has become undeliverable.
Shipping will be refunded at the standard shipping rate.