SHIPPING INFORMATION
Please note we do not dispatch orders over the weekend or on Bank Holidays.
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UNITED KINGDOM
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UK Standard Delivery – £4..99 (3–5 working days)
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UK Premium Delivery – £5.99 (1–2 working days)
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UK Next Day Delivery – £9.99 (delivered the next working day if placed before 4pm)
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EUROPE
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Ireland & Europe Standard Delivery – From £11.99 - (3–5 working days)
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USA & WORLDWIDE
Please note that you are liable for any customs and duty charges. Please check before purchasing.
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Standard International Shipping – From £18–£25 (5–7 )working days, tracked for parcels under 1kg)
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Express International Options are available at checkout
WORLDWIDE EXPRESS DELIVERY WITH DPD ( 2 -4 working days )
When you choose Express for international delivery, your order will be shipped with tracking and full delivery notifications. Once your order is dispatched, you will receive a shipping notification from DPD with an estimated delivery date.
DPD On Demand Delivery (ODD) options include:
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Deliver my package to another address: alternate delivery to work or family
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Deliver my package at a safe place: authorize shipment release to a safe location
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Deliver my package with neighbour: leave the package at your neighbour, reception, or guard specified
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Deliver my package at a DPD PickupPoint: hold for collection
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Request to store my package: vacation hold safekeeping your parcel up to 30 days
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Deliver my package on another day: schedule delivery for a convenient time
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PPRODUCTION TIME
All Reyna Maldita products are handmade to order and therefore require a 10–12 business day production time, plus 2 days handling and shipping.
(Excludes weekends and public holidays.)
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UNDELIVERED ITEMS
For items undelivered due to no response or failure to collect from the local courier, Reyna Maldita cannot take responsibility or provide a refund.
Customers must contact the local courier directly to rearrange delivery or wait for the item to be returned to us. Once received, we can arrange re-delivery at the customer’s expense.
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DELAYED LOCAL & INTERNATIONAL SHIPPING
In the unlikely event that your parcel is delayed due to customs issues, safety restrictions, or other unforeseen circumstances, please email us.
Please note that we do not refund orders that have already been shipped due to delays, so plan ahead before any special event and consider the production time when ordering.
Under the Consumer Contracts Regulations 2014, a refund for delayed items is only applicable if the parcel has been delayed more than 30 days after the shipping date.
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LOST PARCELS
Parcels are considered lost after 30 days from the date of shipping, at which point we can start a claim and reimburse the full order.
Please note: Reyna Maldita Ltd is not responsible for parcels lost by your local carrier, held at customs, or undeliverable due to an incorrect address.
Shipping costs will be refunded only at the standard shipping rate.