TERMS AND CONDITIONS
Welcome to Reynamaldita. By accessing and using this website (the “Site”) and purchasing our products and services, you agree to be bound by the following Terms & Conditions.
Please read them carefully, as they outline your rights and obligations.
We may update these Terms from time to time; the most recent version will always be available on this page.
Continued use of the Site constitutes acceptance of any amendments.
1. Website Use
• The content on this Site is provided for your general information and luxury shopping experience. While we strive to ensure accuracy, content may be updated or modified without notice. We recommend checking this page regularly for the latest Terms.
• This Site may contain links to third-party websites. These are provided solely for your convenience. Reynamaldita does not endorse, and accepts no responsibility for, the content, accuracy, or security of such external sites.
• Customers who tag Reynamaldita on social media while wearing our designs may, at our discretion, be featured across our official channels and website. By tagging us, you grant us permission to share your content in this way. If you prefer not to be featured, please refrain from tagging our accounts.
2. Pricing & Payments
• All product prices displayed are in GBP (£) and include UK VAT. Delivery charges are not included in the listed price and will be calculated at checkout. Shipping costs vary depending on destination, size, and value of your order.
• Prices may be subject to change without notice; however, such changes will not affect confirmed orders.
3. Prohibited Use
By using this Site, you agree not to:
• Engage in unlawful activity, including but not limited to fraud, hacking, or transmission of viruses and harmful code.
• Misuse the Site by attempting to corrupt data, disrupt operations, or interfere with the experience of other customers.
• Infringe intellectual property rights belonging to Reynamaldita or any third party.
• Transmit or distribute spam, unsolicited advertising, or offensive material.
Breaching this provision may constitute a criminal offence under the Computer Misuse Act 1990. Reynamaldita will fully cooperate with relevant authorities and disclose your identity in such cases. We are not liable for losses or damages arising from cyberattacks, viruses, or other harmful material encountered while using this Site or third-party links.
4. Materials & Allergies
Our designs are created with care using premium materials, including rhinestones, aluminium, copper, glass, and iron.
Important Notice:
If you have a sensitivity or allergy to metals or related materials, we strongly advise against wearing our items. Your safety and well-being are of utmost importance. Reynamaldita cannot accept responsibility for allergic reactions. Please consult a medical professional if you are unsure about potential sensitivities before purchasing or wearing our designs
5. Intellectual Property & Third-Party Rights
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Unless otherwise stated, all content on this Site—including imagery, product designs, graphics, text, and trademarks—are the exclusive property of Reynamaldita and are protected by copyright, design rights, and intellectual property laws worldwide. All rights are reserved.
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References to third-party names, trademarks, personalities, images, or brands are used solely to identify or describe products and services. Such references do not imply any connection, partnership, sponsorship, or endorsement by or with Reynamaldita, unless expressly stated.
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Any trademarks featured on this Site are the property of their respective owners. Their appearance on our platform does not signify affiliation.
6. Privacy Policy
Your privacy and the security of your data are of utmost importance to us. We handle all personal information in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By using our Site, you consent to the collection and use of your personal information as outlined in this Privacy Policy.
This Policy explains what information we collect, how we use it, and the safeguards in place to protect your data. It does not create contractual rights, but reflects our commitment to responsible data management.
Information We Collect
We only collect personal data necessary to provide you with a seamless shopping experience. This may include:
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Contact details (name, email address, telephone number, billing and delivery addresses).
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Payment details (credit/debit card number, expiration date, and billing information).
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Order history and transaction details.
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Account preferences, including wishlists, saved items, and subscription settings.
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Information you provide voluntarily, such as when you register, fill in forms, complete surveys, enter promotions, or contact us directly.
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Technical information such as IP address, browser type, and details of your visits to the Site (traffic data, location data, browsing behaviour), collected to improve performance and security.
We do not collect personal information unless you choose to provide it.
How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders.
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Communicate with you about purchases, account activity, or customer service matters.
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Provide you with updates, promotions, and tailored recommendations (where you have opted in to marketing communications).
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Improve the design, functionality, and performance of our Site.
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Conduct research, surveys, or competitions (participation is always voluntary).
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Comply with legal obligations, fraud prevention, and security requirements.
7. IP Addresses & Cookies
When you visit our Site, our servers automatically log your IP address—a series of numbers identifying your device on the internet. This information helps us monitor traffic, maintain security, and improve performance. We do not use your IP address to personally identify you.
Like most websites, we use cookies to distinguish you from other visitors, remember your preferences, and enhance your browsing experience. Cookies also help us analyse how the Site is used, so we can refine and improve our services. For full details on the cookies we use and your choices in managing them, please see our Cookie Policy.
8. How We Store Your Personal Information
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We use trusted third-party payment providers to process transactions securely. Reynamaldita does not store or have access to your full payment card details.
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Personal data that we do store (such as your name, address, email, and order details) is kept on secure, password-protected servers behind firewalls.
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We use SSL encryption across our Site to protect sensitive information in transit.
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If you choose to save your payment details for future purchases, this information is securely stored by our payment processor, not by Reynamaldita. For added protection, you will always be asked to re-enter your card’s 3-digit security code for subsequent transactions.
9. How We Use Your Personal Information
We use your personal data only where it is lawful and necessary, including to:
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Process and deliver your orders.
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Manage your account and communicate with you.
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Ensure our Site is presented in the most effective way for your device.
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Provide updates, recommendations, and exclusive offers (where you have opted-in to receive marketing).
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Invite you to participate in surveys, events, or promotions.
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Comply with our legal obligations and maintain fraud prevention.
10. Marketing & Communications
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You may subscribe to our newsletter or marketing communications, which may include personalised product recommendations, event invitations, or exclusive offers.
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You will always have the option to opt out of marketing at any time, either by using the “unsubscribe” link in our emails or by contacting us directly.
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While we may occasionally include inserts from carefully selected third-party partners with your orders, we will never sell or share your personal information with other companies for their own marketing purposes without your explicit consent.
11. Disclosure of Information
We may share your data only in the following limited circumstances:
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With service providers essential to fulfilling your order (e.g., couriers, payment processors).
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Where disclosure is legally required to prevent fraud, theft, or comply with law enforcement.
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To protect the rights, property, or safety of Reynamaldita, our customers, or others.
We do not sell, trade, or rent your personal data to third parties for commercial gain.
12. Your Rights
Under the UK GDPR, you have the right to:
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Access the personal information we hold about you.
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Request correction of inaccurate or incomplete data.
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Request erasure of your data, where legally applicable.
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Restrict or object to certain types of processing (including direct marketing).
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Withdraw consent at any time (for example, unsubscribing from marketing).
To exercise these rights, please contact us at [Insert your business email, e.g. hello@reynamaldita.com]. We will respond to all valid requests within one month, in line with data protection law.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or in how we operate. Any updates will be posted on this page with a revised date. We encourage you to review it periodically to stay informed.
4. Images & User-Generated Content
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All product photography, imagery, and creative content on this Site are the exclusive property of Reynamaldita. They may not be copied, reproduced, or distributed without our prior written consent.
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From time to time, Reynamaldita may feature images submitted to us directly by collaborators, press, or customers, as well as images publicly tagged to our official social media accounts. By tagging or submitting content to us, you grant Reynamaldita a non-exclusive, royalty-free right to feature such images across our website, social media, and marketing channels.
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If you have been featured and prefer your image not to appear, please contact us at contact@reynamaldita.com and we will promptly remove it.
15. International Orders, Duties & Taxes
For customers outside the UK, please note that your order may be subject to import duties, customs charges, and local taxes upon arrival in your country.
These fees are not included in our prices or delivery charges and remain the sole responsibility of the customer. Reynamaldita has no control over these costs and cannot advise on their amount. We recommend contacting your local customs office for further details before placing your order.
16. Orders & Contract Formation
All orders placed through our website are subject to acceptance and availability.
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Once you place an order, you will receive an acknowledgment email confirming receipt. This does not constitute acceptance.
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A binding contract between you and Reynamaldita is formed only when your order has been dispatched and you receive confirmation of shipment.
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We reserve the right to refuse any order at our discretion, including but not limited to pricing errors, product unavailability, or concerns regarding fraudulent activity.
17. Returns, Refunds & Exchanges
We hope you love your Reynamaldita purchase. However, should you wish to return an item, the following conditions apply:
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Under the UK Consumer Contracts Regulations, you have a legal right to cancel your order within 14 days of receipt (unless the product falls under exclusions below).
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Due to the handcrafted, made-to-order nature of many Reynamaldita designs, and the intimate nature of lingerie, we cannot accept returns or exchanges on bespoke, customised, or worn items unless faulty.
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To initiate a return, please contact us at contact@reynamaldita.com within the stated return window. Items must be returned unused, in their original condition and packaging.
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Unless faulty, customers are responsible for the cost of return shipping.
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Refunds will be processed to your original payment method within 14 days of receipt and inspection of the returned item.
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This does not affect your statutory rights.
18. Delivery & Risk of Loss
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We aim to dispatch orders promptly within the stated timeframes on our website. However, delays may occasionally occur due to stock, customs, or courier issues beyond our control.
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Risk of loss and damage to goods passes to you once your order has been dispatched and is in the possession of the courier.
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Reynamaldita cannot be held liable for lost or delayed items caused by third-party carriers or customs clearance processes.
19. Limitation of Liability
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Reynamaldita shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website, or from the purchase or use of our products, except where such liability cannot be excluded under UK law.
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Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or misrepresentation, nor any liability which cannot be excluded under applicable consumer law.
20. Governing Law & Jurisdiction
These Terms and Conditions, and any disputes arising from them, shall be governed in accordance with the laws of England and Wales. By using this website, you agree that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes.